Product Scope: DynaMed, DynaMed Decisions, DynaMedex, Dynamic Health, Patient Education Reference Center, Nursing Reference Center Plus
Hosting Platform
The following providers are used to store EBSCO data and deliver EBSCO products and services.
| Name | Purpose | Location of Processing |
|---|---|---|
| Amazon Web Services, Inc. (AWS) | Cloud services, website hosting, and data center services | United States |
Software as a Service
The various software packages below are used to monitor, manage and/or enhance EBSCO products and services.
| Name | Purpose | Location of Processing |
|---|---|---|
| Amplitude, Inc. | Application metrics and analysis tool | United States |
| MaxMind, Inc. |
IP Authentication (Note: Only used when customer selects geolocation or IP address as its authentication method) |
United States |
| OneTrust, LLC | Data Subject Access Right request platform | United States |
| Osano, Inc. | Cookie management (IP Address and Cookie Preferences only) |
Ireland |
| Navisite, LLC | Software delivery platform, hosting and services | United States |
| Snowflake, Inc. | Cloud based data warehousing | United States |
| OKTA, Inc. | SSO Authentication Services via Auth0 | United States |
| RapidScale, a Cox Business Company (formally Logicworks) | Managed services for AWS-hosted data storage | United States |
| Marketo, Inc. | Software as a Service tool: Email of Product Updates | United States |
| Microsoft Corporation | Azure GPT Infrastructure supporting Dyna AI product | United States |
| Gainsight, Inc. | Software as a Service tool that enables customer interaction / notifications | United States |
Staff Augmentation
EBSCO augments its internal staff with assistance from the following staffing providers.
| Name | Purpose | Location of Processing |
|---|---|---|
| InfoSys Limited | Software development support | India |
| EPAM Systems, Inc. | Software development support | India, Europe |
| NISC Export Services Pvt. Ltd. (NES) | Customer support services | India |